Project Administration

Administration is an affair arrangement for the management or ​tasks of organisation ​needed to ​control the ​operation of ​work or activity.

Project Administration means activities related to project management and administrative functions concerned with the project include, but not limited to, facilitating arrangement for the project team operations, overseeing the project’s daily functions to ensure deadlines and compliance requirements are met, and the project reporting as well as supporting a project manager for the client relationship, project communication and coordination, project information management, etc., and usually report to the project manager.

Administrative Control is the procedural mechanism for controlling, monitoring, or auditing human performance that is work procedures such as written safety policies, rules, supervision, schedules, and training, etc.

Administrator is a person who is responsible for the control and manage the administrative functions of a business or an organisation. (e.g., calling partners, making appointments, ordering consumable supplies, preparing reports, etc.)

Project Administrator is a professional assistant with project management duties who oversees and performing administrative functions concerned with a project. The Project Administrator is specialised in facilitating, reporting, and analysing projects under the supervision of a project manager. (e.g., calling partners, making appointments, ordering consumable supplies, preparing reports, etc.)

Client is a customer or an owner who is the natural, legal person, or organisation to buy products or services.

Client Relationship (Customer Relationship) is a practice and strategy of building a strong relationship with clients or potential clients.

Client Relationship Management (CRM or Customer Relationship Management) is the practice and strategy of managing company's strengths and interactions with clients through the building of client relationships to support potential future continuous businesses. A CRM requires analysing and recognising needs; sharing objectives and goals; close communicating; trusting each other; keeping promises; delivering timely and quality responses; and improving relationship continuously; making for the overall client or customer satisfaction.

Client Satisfaction or Customer Satisfaction is a marketing terminology that is a measurement of how supplied goods or provided services to meet or surpass client or customer's expectation. The Client Satisfaction can be developed by the client relationship management and measurement system to maintain or improve a long term business partnership through a continuous improvement of performance and relationship. The process can be conducted structured interviews with the client or customer key people face to face, phone or internet or handwritten form.

Client Satisfaction Survey is a work process of client relationship management and measurement system to improve the future business. The process can be conducted structured interviews with the client or customer key people face to face, phone or internet or handwritten form.

User Satisfaction Survey is the process of discovering statistical survey aiming to assess the satisfaction with their goods or service.

Voice of the Customer (VOC) is a process used to capture the requirements and feedbacks from the customer that is proactive and constantly innovative to capture the changing requirements of the customers with time. A VOC is a product and service development technique that produces a detailed set of customer wants and needs which are organised, prioritised and satisfaction with current alternatives. A VOC programmes aim to gather and analyse customer insights, and are enable to take action to improve customer experience and deliver positive business outcomes to the organisation that is important outputs and benefits for product developers.

Communication is the exchange and flow of information or ideas. The effective communication is when the receiver understands and interprets the information or ideas in the same way the communicator intended.

Coordination is an act or ability of concentrating all the members involved together smoothly and efficiently to do a work or activity.

Communication and Coordination Management is a systematic organisational work process that includes the project information and interface management to ensure timely and appropriate creation, collection, distribution, and storage of project information. An effective communication and coordination is a key factor in the success of the Project Management that the plan must address the needs of, and be accepted and acknowledged by all parties. (Refer to the Information Management (IM))

Cooperation (or written as co-operation) is to ​act or ​work together for a ​particular ​purpose, or to be ​helpful by doing what someone ​asks you to do. The Cooperation is the process of groups of organisms working or acting together for their common/mutual benefit, as opposed to working in competition for selfish benefit.

Cloud Computing is the practice of using a network of remote servers hosted on the Internet to store in servers, databases, networking, and software, rather than a local server or a personal computer. The Cloud Computing is generally used to describe data centres available to many users over the Internet, and the name cloud computing was inspired by the cloud symbol that's often used to represent the Internet in flowcharts and diagrams. (Refer to the Solution as a Service (SaaS))

Plain English is a way of writing and presenting information that is clear, simple languages, sentences and using everyday words.

Snapchat is a mobile messaging service and multimedia mobile application service company that is only available to be seen for a limited time only.

Information is a fact of situation, person, event, work, or data developed on paper, electronic, audio, video by word, table, drawing, or document which knowledge and data can be signified understanding of real things or abstract concepts. Information is meaningful and valuable data that can affect the behaviour, decision, or outcome, and lead to an increase in understanding and decrease in uncertainty.

Information System is a network of communication channels and methods as well as information management and control procedures used within the internal and external organisations.

Information Classification is the information sensitivity in business that is all company responsible information from other parties for the project or business as: unclassified public information; client confidential information; company confidential information; proprietary information, etc.

Information Management (IM) is a systematic organisational work process for the information lifecycle: acquisition or collection (generation), organising and distribution (communication, distribution matrix), storing or archiving (numbering and filing system) and disposal (information (document) retention policy). Each information is needed to be assigned a responsible person to develop the correct information before released, and distributed to the right person or organisation, who should have it to support further progress and making right decision. An IM includes information storage or archiving to assure an accessibility for all relevant organisation, location and time depending on information confidentiality requirement, and security requirement (IP). An IM performs in accordance with the company information management policy and the project information (document) management and control procedures.

Information Technology (IT) is a set of tools, processes, and methodologies used for the computing technologies, such as networking, hardware, software, the Internet, or the people that works with these technologies as well as other information distribution technologies such as television and telephones. An IT industry includes a computer hardware, software, electronics, semiconductors, internet, telecom equipment, engineering, healthcare, e-commerce, computer services, and also office automation, multimedia, and telecommunications.

Big Data is the large volume of or complex information management strategy that includes and integrates many new types of data in which structured and unstructured, and data management alongside traditional data. The Big Data management includes data search and gathering, storage, analysis and validating, sharing, and communicating, and updating in a business day to day basis. The Big Data can be analysed for insights that leads to better decisions and strategic business moves. There are four dimensions to Big Data known as Volume, Variety, Velocity and Value.

Control Objectives for Information and Related Technology (COBIT) is a framework toolset allowing managers to bridge the gap between control requirements, technical issues and business risks that can be applied to any organisation in any industry. COBIT aims to help to develop, implement, monitor, and improve IT governance and information management that was established by ISACA (Information Systems Audit and Control Association) and ITGI (IT Governance Institute).

Data Cleaning (or Data Scrubbing)

Admin is the short for administration of a business, organisation, etc.

Administer is to control or manage the execution.

Accommodate means 1) to provide with a place to live or sufficient space for; 2) to make fit in with the wishes or needs of; 3) to bring into agreement or concord; 4) to provide with something desired, needed, or suited.

Accommodation is a place to live, work, stay, etc., especially on holiday (in UK) or for students at college (in USA).

Asymmetric Information is the situation when one party in an economic transaction possesses more or better information about the product or service involved than the other party. The Asymmetry Information creates an imbalance of power in transactions, which can sometimes cause the transactions to be inefficient, causing market failure in the worst case. There are two types of Asymmetric Information: Adverse Selection (less-informed party making choices that are unfavourable or risky), and Moral Hazard (lead to risky or undesirable behaviour by the less-informed party)

Common Sense is a basic level of practical knowledge and judgment which is shared by nearly all people and can reasonably be expected of all people without any need for debate.

Confidential Agreement (or Confidentiality Agreement) is to protect confidential information that is a written and binding contract not to pass on any information whether the actual contract is ever signed.

Document Numbering System