A Chatbot is a computer software application used to conduct an online chat conversation via text or text-to-speech that uses artificial intelligence (AI) and natural language processing to understand customer questions and automate responses to them, simulating human conversation. Chatbot is used in dialog systems for various purposes including customer service, request routing, or information gathering, etc. The term "ChatterBot" (or Chatbot) was originally coined by Michael Mauldin in 1994 to describe these conversational programs.
Definition generated by ChatGPT on 6 February 2023): A Chatbot is a computer program designed to simulate conversation with human users, especially over the Internet. They can be integrated into websites, apps, or messaging platforms, and use natural language processing and machine learning to recognize and respond to user inputs in a conversational manner.
Related Definitions in the Project: The Computer Technology; Project Management
